Refund Policy

1 Refund Eligibility

You are eligible for a full refund if:

Your refund request is submitted within 7 calendar days of your original purchase date
This is your first subscription with iptvproviders (first-time customers only)
Your account has not been terminated for Terms of Service violations

      We also consider refund requests outside the 7-day window on a case-by-case basis for service outages exceeding 24 continuous hours that are directly attributable to our infrastructure.
    

2 Non-Refundable Situations

Refunds will not be issued in the following circumstances:

Refund requests made more than 7 days after the purchase date
Account suspended or terminated due to Terms of Service violations
Issues caused by your internet connection, device, or third-party software
You have previously received a refund from iptvproviders
Partial refunds for unused days on a subscription (subscriptions are non-prorated)
Free trial accounts (no charge was made)

3 How to Request a Refund

Requesting a refund is simple. Follow these steps:

1

Contact Support

Reach out via WhatsApp (+1 805-251-9062), Telegram (@iptvproviders), or email (billing@iptvproviders.me).

2

Provide Your Details

Share your account email address, transaction ID or payment reference, and the reason for your refund request.

3

Confirmation

Our support team will verify your request and confirm eligibility within 24 hours.

4

Receive Your Refund

Approved refunds are processed within 3–7 business days to your original payment method.

4 Refund Processing Times

Once your refund is approved, processing times vary by payment method:

Credit / Debit Card: 3–7 business days
PayPal: 1–3 business days
Cryptocurrency: 1–5 business days (subject to network conditions)
Bank Transfer: 5–10 business days

Refunds are returned to the original payment method used at the time of purchase. We cannot redirect refunds to a different account or payment method.

5 Service Credits

In situations that do not qualify for a cash refund, we may offer service credits at our discretion, including:

Extended subscription time for documented service outages
Account credits for partial service disruptions
Complimentary subscription upgrades for long-term customers

Service credits are applied to your account and have no cash value.

6 Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Chargebacks can cause unnecessary delays and may result in permanent account suspension.

If you believe an unauthorized charge has occurred, please contact us immediately at billing@iptvproviders.me and we will resolve it promptly.

7 Contact for Billing Issues

For any billing or refund questions, our team is available 24/7:

Email: billing@iptvproviders.me
WhatsApp: +1 (805) 251-9062
Telegram: @iptvproviders

We aim to respond to all billing inquiries within 1 hour during business hours.

7-Day Money-Back Guarantee